Shipping Policy
1. Shipping Coverage
We deliver across all regions of Oman.
2. Delivery Time
Typical delivery timeframe: 1–3 business days
Remote areas may take longer.
3. Shipping Charges
Shipping charges depend on location and order value. Free delivery may apply on orders above a certain amount.
4. Order Tracking
Customers will receive shipping updates and tracking details once the order is dispatched.
5. Damaged Shipments
If your package arrives damaged:
- Take clear photos of the box and product
- Report it to us within 24 hours
We will review and arrange a replacement if eligible.
6. Responsibility
ATUR is not responsible for delays caused by:
- Customs
- Weather
- Courier operational issues
